Shipping Policy
Last updated: 25 June 2026
This policy explains how Velia Labs prepares, packs and dispatches your orders. Every item we offer is a research-use-only compound: it is not intended for human or veterinary use, nor for any form of consumption.
Processing times
Confirmed and paid orders are typically prepared within one to two business days. Once your payment is verified, our team checks the availability of every reference before assembling your parcel. Orders placed during weekends or public holidays are handled on the next business day. During busy periods or while we restock, this window may be slightly longer, in which case we will notify you by email.
Destinations we serve
We currently ship to mainland France and to every member state of the European Union. Delivery is reserved for laboratories, research institutions and professionals authorised to handle study compounds. Certain destinations may be excluded where local regulations require it; in that event your order cannot be finalised and a full refund will be offered.
Carriers and tracking
Your parcels are entrusted to partner carriers chosen for the reliability of their European network. As soon as the parcel is handed to the carrier, a tracking number is sent to you by email so you can follow each stage of delivery. We recommend keeping this number until your order has been received.
Discreet, careful packaging
Each order is packed in neutral materials, with no visible mention of the contents on the outer packaging. Items sensitive to temperature or light are protected with suitable materials to preserve their integrity in transit. Our aim is to ensure a safe, confidential delivery that is consistent with laboratory use.
Customs, taxes and duties
For shipments within the European Union, any applicable duties, taxes or customs fees remain the responsibility of the recipient where they apply. Velia Labs cannot be held liable for delays caused by customs inspections or for amounts charged by local authorities. It is your responsibility to confirm that receiving research compounds is permitted in your jurisdiction before ordering.
Lost or delayed parcels and contact
If your parcel is unusually delayed or appears to be lost, contact us at contact@velialabs.com with your order number and tracking number. We will then open an enquiry with the carrier and keep you informed of its progress. Depending on the outcome, a replacement shipment or a refund may be offered in line with our general terms.