Privacy Policy
Last updated: June 2026
Velia Labs places great value on protecting your personal data. This policy explains what information we collect when you use our website, how we process it and what rights you can exercise. It applies to all visitors and customers of velialabs.com.
1. Data we collect
We collect the information you provide directly to us when you create an account, place an order or get in touch: name, email address, shipping and billing address, phone number and order history. Some data is also gathered automatically while you browse, such as your IP address, browser type, pages viewed and time spent on the site. We never collect more information than is needed to run our services properly.
2. How we use your data
Your data is used to process and ship your orders, manage your account, respond to your requests, prevent fraud and continuously improve the experience offered on the site. With your consent, we may also send you communications about our research-use-only products. We never sell your data to third parties for commercial purposes.
3. Legal basis for processing
In accordance with the General Data Protection Regulation (GDPR), we only process your data where a legal basis justifies it: the performance of the sales contract, compliance with our legal and accounting obligations, your explicit consent for marketing communications, and our legitimate interest in securing and improving our services. You may withdraw your consent at any time.
4. Cookies and similar technologies
Our site uses cookies and equivalent technologies to operate, remember your language preferences and measure traffic in an aggregated way. Non-essential cookies are only set with your consent, which you can change or withdraw at any time through the dedicated banner or your browser settings. Declining non-essential cookies does not affect access to the core features of the site.
5. Third-party providers and recipients
To deliver our services, we rely on trusted providers, including secure payment solutions, carriers and hosting and analytics tools. These partners only access the data strictly necessary for their task and are contractually required to protect it. Where a transfer of data outside the European Economic Area is required, we put in place the appropriate safeguards provided for by the GDPR.
6. Your rights
You have the right to access, rectify, erase, restrict and object to the processing of your data, as well as the right to data portability. You may also set instructions regarding the retention of your data after your death. To exercise these rights, write to us at contact@velialabs.com; we respond within the legal one-month period. You also have the right to lodge a complaint with the competent supervisory authority.
7. Retention and contact
We keep your data for as long as needed for the purposes described and to meet our legal obligations, after which we delete or anonymise it. For any question about this policy or the processing of your data, contact us at contact@velialabs.com or by mail at Velia Labs, Miami, Florida, USA. Our products are strictly intended for laboratory research and are not meant for human consumption.